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Gestión de solicitudes

Creación, gestión y portal de incidencias

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Crea solicitudes fácilmente en Fracttal One:

Desde la app, para que tu equipo pueda generar las solicitudes.
Desde el portal de invitados, para que cualquier persona pueda levantar una solicitud en caso de incidencia.

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Al crear una solicitud en la app, rellena los campos para la creación:

descripción
activo
comentario
ubicación
fecha de incidente

Añade fotos e información avanzada, así como la urgencia de la intervención.

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Sigue el estado de avance directamente directamente desde la solicitud:

apertura de solicitud,
creación de una OT vinculada,
revisión de la OT,
resolución de la OT.

Consulta la fecha y horario de cada cambio de estatus de forma simple e intuitiva.

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Desde el dashboard, para cada solicitud, puedes:

ver la ficha del activo,
descargar el informe de gestión,
cualificar la gestión de la solicitud.

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Visualiza aquí todos los detalles del activos vinculado con la solicitud.

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Genera automáticamente y descarga el informe detallado de la intervención.

Incluye detalles del activo, de repuestos, recursos, ubicación, fotos y firmas de responsables.

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Califica cada solicitud, asegurando un seguimiento de la satisfacción del servicio.

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En el portal público de solicitudes, configura las campos que necesitas obligatorios y opcionales de forma sencilla.

Decide si el portal es público, o limitado a ciertos usuarios.

También puedes crear formularios de solicitud personalizados para cada uno de tus activos.

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Así queda el formulario de solicitud desde el portal de invitados.

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¿Quieres ver más detalles y casos de uso?

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